Voice Support Activity
Points for active voice support, with a status from Inactive to Most active.
In the panel under: Team, Voice Support Activity
Team members collect points when they help members in your support voice channels. Team leads see at a glance who is how active, and every team member can check their own points for the last 7 days.
What counts as a conversation
A conversation is a team member and a member without the team role together in a configured support channel. So that only real help counts, these rules apply:
| Rule | Meaning |
|---|---|
| Active time only | Time only counts while the team member is neither muted nor deafened and the member is not deafened |
| Minimum duration | A conversation only counts from a minimum number of active minutes, default 2 |
| Minimum share | At least half of the conversation must have been active |
| No farming | The same pair of team member and member counts at most once every 30 minutes |
| Daily cap | More conversations per team member and day do not count, default 20 |
| Real members only | Bots and team members among themselves do not count, the AFK channel never counts |
Points and status
Every valid conversation gives 1 point, plus 1 point per full 10 active minutes. The number of minutes is adjustable.
| Status | Meaning |
|---|---|
| Inactive | Below the threshold for Normal |
| Normal | From the set threshold, default 5 points |
| Active | From the set threshold, default 20 points |
| Most active | Rank 1 in the period |
Points are always counted over the last 7 days, not over a calendar week. So there is no cutoff day where everyone drops to zero.
Settings
| Setting | Meaning |
|---|---|
| Support channels | Only conversations in these voice channels count |
| Team role | Whoever has it collects points and is in the list, even with 0 points |
| Team leads | These roles see other people's points and the list. Administrators always do |
| Member role (optional) | Only conversations with members who have this role count. Empty means: everyone without the team role |
| Minimum duration, minutes per bonus point, conversations per day | The rules from above |
| Thresholds for Normal and Active | From how many points which status applies |
Commands
| Command | Effect | Who |
|---|---|---|
/voiceactivity stats |
Your own points, status, conversations, active time and rank | Team members |
/voiceactivity stats user: |
The same for another team member | Team leads |
/voiceactivity list |
All team members with points and status | Team leads |
Only the person who runs the command sees the replies.
Premium
| Feature | Free | Premium |
|---|---|---|
| Period | 7 days | Up to 30 days |
| Role for the most active of the week | Not available | Every Monday, rank 1 of the last 7 days gets the role and the previous holder loses it |
| Role for inactive members | Not available | Every Monday, everyone with the Inactive status gets the role |
| Weekly report | Not available | Every Monday the leaderboard in a channel, with the change against the week before and who became inactive |
| History as a chart | Not available | Points of the last 8 weeks in the panel, for the whole team or one person |
Data
For each conversation, we store the team member, the member, the channel, start, end and the active duration. Conversation content is never recorded. We delete the conversations automatically after 90 days.
Required permissions
View voice channels. For the Premium weekly roles, additionally Manage Roles, and the bot's role must be above both roles.