Support Hours
Measure waiting times in support and publish them as live statistics.
In the panel under: Support, Support Hours
Measures how long members actually wait for support and publishes the result as a message that updates by itself. No self-assessment, but real measured data.
How it is measured
A member counts as waiting as soon as they join a waiting room. If they move from there to a support channel, the case counts as handled. The difference is the waiting time.
Setup
Enable the module
Choose the waiting rooms
The voice channels where people wait. At most 25.
Choose the support channels
Moving there counts as handled. At most 25.
Choose the display channel
The text channel for the statistics.
Choose the display format and save
Settings
| Setting | Meaning |
|---|---|
| Waiting rooms (voice) | Where people wait |
| Support channels (voice) | Where they are handled |
| Display channel | Where the statistics are |
| Display format | Overall time range or a breakdown per weekday |
| Embed Color | Accent color |
The first days
Custom design
Under Support hours panel you design the message in the Message Builder. The calculated values are a locked block: you can move it, but not rewrite it.
Required permissions
Send Messages, Embed Links, Manage Messages, View Channels.