Team Feedback
Members rate a team member with stars and an optional comment.
In the panel under: Team, Team Feedback
A panel with a Rate button. Members pick a team member, give 1 to 5 stars, say where the support took place, and can add a comment.
Setup
Enable the module
Choose the panel channel
The message with the Rate button is there.
Choose the team roles
Who can be rated.
Define the support types
The selection members choose from to say where the support took place.
Save
The panel is sent or updated automatically.
Settings
| Setting | Meaning |
|---|---|
| Panel channel | Where the Rate button is |
| Where should feedback be posted? | In the same channel as the panel or in a separate channel |
| Feedback channel | The separate channel, if chosen |
| Team roles | Who can be rated |
| Support types | The options in the form, expandable with Add option |
| Panel image | Optional, at the very top of the panel message |
| Panel title, Panel description, Color | The default look |
Results
Under Average rating per team member you see how your team is doing. Below that, under Recent feedback, are the individual responses. You can delete single entries.
Custom design
Under Rate panel message you design the panel message in the Message Builder. The Rate button is a required element.
How it differs
| Module | What is rated |
|---|---|
| Team Feedback | A single team member, independent of any ticket |
| Tickets | A finished ticket, right after it is closed |
| Voucher | The server or shop as a whole |
Required permissions
Send Messages, Embed Links, Manage Messages.