Support Call
A team member calls someone into support with a command.
In the panel under: Support, Support Call
Your team calls a member into support directly instead of chasing them with messages. The command sends a message that mentions the person and tells them where to go.
Setup
Enable the module
Choose the Notification Channel
The message is sent there.
Choose the Voice Channel
The voice channel the person should come to. It is mentioned in the message.
Set the allowed roles
Who can use the command.
After saving, /supportcall is available on your server.
Settings
| Setting | Meaning |
|---|---|
| Notification Channel | Where the message ends up |
| Voice Channel | Where the person should come |
| Allowed Roles | Who can use the command. Administrators always can |
| Embed Color | Accent color |
| Custom Text (Voice) | Your own message text for the call into the voice channel |
| Custom Text (Ticket) | Your own message text for the call into the ticket |
Leaving both text fields empty means: default text.
Placeholders in your own texts
| Placeholder | Meaning |
|---|---|
{user} |
The person being called |
{caller} |
Who made the call |
{channel} |
The voice channel, only in the voice text |
{reason} |
The reason given |
Example: Hey {user}, bitte tritt {channel} bei. {caller} hat dich in den Support gerufen!
The command
/supportcall with three options:
| Option | Meaning |
|---|---|
user |
Who is called |
action |
Whether into the voice channel or into the ticket |
reason |
Optional reason |
Custom design
Both messages can also be designed in the Message Builder.
Required permissions
Send Messages, Embed Links.