Support Entries
Record individual support cases per team member and publish a top 10.
In the panel under: Team, Support Entries
Every handled support case is recorded as an entry. This produces a weekly top 10 and the data for the Activity Check.
Setup
Enable the module
Enter the Team Role ID
Who can create entries.
Enter the Manager Role ID
Who manages entries.
Choose the top 10 channel and the log channel
Settings
| Setting | Meaning |
|---|---|
| Team Role ID | Who can create entries |
| Manager Role ID | Who manages them |
| Top 10 Channel | Where the leaderboard is |
| Log Channel | Where individual entries are logged |
| Embed Color |
Commands
| Command | Effect |
|---|---|
/eintrag add |
Add a support entry |
/eintrag check |
Show a member's entries |
The top 10
Under Top 10 panel you design the weekly leaderboard in the Message Builder. The leaderboard itself is a locked block: you can move it, but not rewrite it.
Variables: {updatedAt}, {entryCount}, {guild}, {memberCount}.
Required permissions
Send Messages, Embed Links, Manage Messages.