Terms of Service (TOS)
Last updated: 02.11.20261. Scope of Application
These Terms of Service govern the legal relationship between AlphaCloud ('Provider') and the users of the AlphaCloud Discord bot, the web panel (panel.alphacloud.bot), the website (alphacloud.bot), and the platforms ideas.alphacloud.bot, bugs.alphacloud.bot, appeals.alphacloud.bot, goto.alphacloud.bot, transcript.alphacloud.bot, and alphacloud.bot/docs. By using our services, you enter into a binding agreement based on these terms.
2. Services Provided
AlphaCloud provides server management, moderation, and community interaction tools for the Discord platform, as well as an optional game server integration (FiveM). We provide the free services as they are available from time to time and may expand or limit their features at any time or make features paid. We only change Premium features you have paid for during the paid term for a valid reason, for example changes at Discord, legal or technical reasons or security, at no extra cost to you and with clear information (§ 327r of the German Civil Code). If such a change impairs your use more than insignificantly, we inform you by email in good time beforehand, and you can end the contract free of charge within 30 days of that information or of the change, whichever is later; we refund amounts paid for the time after that pro rata. To use the services you need a Discord account, for the features on a server a Discord server AlphaCloud has been added to, and for the web panel a current browser. All data and settings tied to a specific Discord server (such as individual module configurations, backups, statistics, or assigned permissions) are bound to that server. There is no entitlement to have this transferred to another server, even if the original server is deleted, sold, or discontinued. In justified individual cases we may, at our sole discretion, still carry out such a transfer, but there is no legal claim to this. We occasionally send owners of Discord servers that AlphaCloud has been added to a direct message about significant changes to our services, for example new or discontinued features, changes to these Terms or security. These messages contain no advertising, are not sent on a regular basis and are independent of the newsletter you can subscribe to yourself in the web panel account settings.
3. User Obligations
Users agree not to use the services for illegal, abusive, or harmful purposes. Furthermore, users must strictly comply with Discord's Terms of Service and Community Guidelines. In cases of violations, for example doxxing, harassment, threats, hate speech, spam, bot abuse or illegal content, we may exclude the user or the entire server from our services (Blacklist). Section 15 sets out how we proceed, when we announce a ban in advance and how you can challenge it. A Blacklist ban can be appealed through our platform appeals.alphacloud.bot. Using our services requires compliance with Discord's own minimum age requirement. We do not carry out any separate age verification of our own. AlphaCloud does not assign roles, permissions or server access on behalf of users, including in cases of lost account access.
4. User-Generated Content
Users are solely responsible for any content created through the bot (e.g., ticket messages, custom commands, embeds). The Provider does not monitor such content proactively and assumes no liability for it. If content is additionally made publicly visible to other users, such as a published server backup or a shared AI Server Builder template in the respective marketplace section, we may remove such publications, in particular in cases of inappropriate or unlawful content. We give reasons for this as set out in section 15.
5. Availability and Warranty
While we strive for 99% uptime, we cannot guarantee 100% availability. Maintenance or unforeseen outages (e.g., Discord API limits) may temporarily restrict the services. There is no legal entitlement to uninterrupted access to free services. For paid Premium subscriptions, the following applies in addition: if the Premium features are unusable due to a continuous outage of more than 24 hours that is attributable to us, we will extend the subscription term free of charge, upon request, by the full duration of the outage. This does not apply to outages beyond our control, in particular disruptions of Discord, our hosting provider or force majeure, or to announced maintenance work. The outage must be reported within 14 days of its end via our Discord support server or by email. Your statutory warranty rights remain unaffected. Support is provided on a best effort basis via our Discord support server; fixed response times are not guaranteed.
6. Limitation of Liability
The Provider is only fully liable for intent and gross negligence. For simple negligence, we are only liable for the breach of essential contractual obligations, and only up to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. The above limitations of liability do not apply to damages resulting from injury to life, body, or health, or to claims under mandatory statutory liability provisions (e.g., product liability law). For automated protection and moderation features such as, among others, Anti-Nuke or AutoMod, we do not guarantee that every attack or violation is detected or prevented. The automatic restoration of deleted channels or roles (Auto-Revert) is likewise provided without guarantee: restored items receive new IDs, and permission overwrites, pinned messages and message history cannot be restored. For automated false-positive actions taken by these features, such as a wrongly triggered quarantine, kick or ban, our liability is limited as set out in the preceding paragraphs. Responsibility for how roles and permissions are assigned on the server, in particular granting broad permissions to members and bots sparingly, remains with the server owner. For AI-powered features, server owners can optionally configure their own self-hosted AI provider (for example Ollama) with a custom address in the panel's Setup section, instead of the provider we offer by default. We do not guarantee or accept liability for the availability, accuracy, security or data processing of such a self-chosen provider. Responsibility for this lies solely with the server owner who selected the provider and configured its address. We only check the configured address against certain technical criteria for our own security purposes (such as excluding internal or private network addresses); this does not constitute a review or endorsement of the provider. Server admins can connect their own FiveM server to AlphaCloud via the game server integration and trigger, among other things, RCON commands through Discord. This game server is operated and managed solely by the respective server operator. We make no warranty and accept no liability for its availability, security, configuration, or the data processing that takes place there. Results from the User Scanner command, which checks Discord IDs or FiveM identifiers against external cheater detection services (including Expose, ASUAS, and Anvil), are not reviewed or verified by us. We make no warranty as to the accuracy of these results; any moderation decision based on them, such as a kick or ban, is solely the responsibility of the respective server team. Advertising displayed on our platforms, both through Google AdSense and the reward videos in the Free Premium section, is served automatically by Google. We do not select individual ads and have no influence over their specific content. We make no warranty and accept no liability for the content of this advertising; Google's own advertising policies apply exclusively. Content generated by AI powered features such as AI Chat, AI Ticket Support, the AI Server Builder, the AI support chat on our Discord server or the Ask Alfi assistant in the web panel and the documentation is produced automatically by a language model and may be inaccurate, incomplete, or inappropriate. We make no warranty as to the accuracy of this content; responsibility for reviewing it before use lies with the respective user.
7. Premium Status
AlphaCloud offers a Premium status for advanced features. Premium can be purchased directly in the web panel (panel.alphacloud.bot) as a paid subscription via our payment provider Stripe (billing periods of 1, 3, 6 or 12 months). As a small business under § 19 (1) of the German VAT Act (Kleinunternehmerregelung), we do not charge VAT, the listed prices are final prices. Additionally, Premium is available as a lifetime license (Lifetime) for a one time payment. Beyond that, Premium is available as prepaid for a one time payment for a freely chosen term of 1 to 36 months, either directly in the web panel or through a prepaid offer our team creates for a specific server on request. Such an offer reaches you as a personal payment link by direct message on Discord, and only the Discord account the link was sent to can pay it. You can also buy a subscription, the Lifetime license and prepaid through the AlphaCloud bot on the official AlphaCloud Discord server, at the same prices and on the same terms as in the web panel; Section 11 describes the process. If the server already has Premium at the time of purchase that does not come from a running subscription (for example from a reward, a code or a grant by our team), the purchased term is added after its end. Alternatively, Premium remains available through official AlphaCloud partnerships, through giveaways on our Discord server, or by watching rewarded video ads in the web panel's "Free Premium" section (grants 7 days, limited by a per-server cooldown). Additionally, every server automatically receives a one-time 3-day Premium welcome bonus the first time AlphaCloud is added to it. Beyond that, we grant free Premium in individual campaigns, for example as a one time 7 day trial per server, as a reward for votes on top.gg, for boosts of our Discord server or for invites, through Code Drops and Premium codes, through referral codes or in exchange for Login Coins (section 12). There is no entitlement to such free grants. We may change or end these campaigns at any time for the future; time already granted remains. The availability of ads for free Premium depends on demand from our advertising partner, Google, and is not guaranteed. The feature may therefore be temporarily unavailable. If Premium status is obtained through any of the means described above, or in any other way such as a referral code, creator code, or promotional code, through demonstrated abuse, for example automation, bots, multiple accounts, or deliberately exploiting technical safeguards, we may revoke the Premium time obtained this way retroactively, independent of any ban under Section 3. The purchase price of a subscription or of a prepaid purchase ordered yourself in the web panel or through the AlphaCloud bot may also be reduced using a discount code, including a code provided by an official AlphaCloud promotion/partner server. Which product a code applies to is set on the code. Codes from promotion/partner servers apply only to subscriptions. Discount codes never apply to the Lifetime license or to a personal prepaid offer from our team, and are limited to a percentage within a fixed range. You enter the discount code on the payment page of our payment provider Stripe, where the reduced final price is shown before you pay. We may deactivate a discount code at any time, in particular once the partnership that issued it has ended; purchases already completed at the time of deactivation are not affected. Purchases through Stripe (subscription, Lifetime license and Prepaid, including through the AlphaCloud bot under Section 11, and the Service module under Section 16) are only possible for residents of a member state of the European Union, Switzerland, Liechtenstein, Norway, the USA, Australia or New Zealand with a payment method from one of these countries. The reason is tax obligations that would apply to us as a small business in other countries from the very first sale. Before the purchase you state the country you live in, and we additionally check the country of your connection. What decides in the end is the country of your payment method (card or account), which your bank reports to us through our payment provider Stripe, and the country of your billing address. A VPN or a different answer does not change this. If either is from another country, we do not accept the order; if the contract has already been concluded, we withdraw from it. In both cases we refund the payment in full to your payment method at once, activate nothing and end a subscription immediately, at no cost to you. From all other countries you can buy the monthly Premium subscription in the Discord Store, where Discord is the seller. Details on prices, terms, cancellation and the Lifetime license can be found in Section 8, and information on the consumer right of withdrawal in Section 10 of these Terms.
8. Term and Termination
The usage agreement for the bot runs for an indefinite period and can be ended at any time by removing the bot from the server. For paid Premium subscriptions the following applies: the subscription is entered into for the term selected at the time of purchase (1, 3, 6 or 12 months) and renews automatically for the same term at the then current price unless it is cancelled before the end of the current term. There are two ways to cancel, both free of charge and without any formal requirements. First, through the Cancel contracts button at alphacloud.bot/cancel-contract, which requires no login. Second, through subscription management at panel.alphacloud.bot/billing, where you sign in with the Discord account used for the purchase and are taken straight to managing your subscription. For security reasons, only the person who purchased the subscription can cancel there. You can also cancel in text form, for example by email to hello@alphacloud.bot stating the ID of the Discord server concerned. In all cases the cancellation takes effect at the end of the current term. For the route without a login we ask for the type of cancellation, the contract concerned, the ID of the Discord server concerned and an email address. If the server ID and email address you provide match the purchase data stored with us, we cancel the subscription immediately and automatically, effective at the end of the current term. The relevant email address is the one on file at the time of purchase, that is the address of your linked Discord account or of your Stripe payment account. This does not apply to a subscription bought in the Discord store (section 11). We cannot cancel such a subscription, only the buyer can do so in Discord. If the email address you provide matches the address stored in the web panel for the buyer's Discord account, we send instructions for cancelling in Discord to that address. In addition, we inform the buyer by direct message on Discord. If those details do not match, we review your cancellation manually and contact you if we need further information. This does not affect its validity: your cancellation is declared and effective once it reaches us, regardless of whether we can immediately match it to a contract. We deliberately do not block submission, so that cancelling remains possible even if, for example, you no longer have access to the original Discord account. In every case we confirm the receipt of your cancellation, its content and the date on which the contract ends by email to the address you provided. We additionally inform the person who purchased the subscription by direct message on Discord, so that a cancellation does not go unnoticed. If we cannot match your cancellation automatically, you additionally receive an email confirming that and telling you that we are now reviewing it manually. Once that review is complete, we email you the result, even if it did not lead to a cancellation. Amounts already paid for the current term are not refunded pro rata unless the statutory right of withdrawal under section 10 is exercised or these Terms provide otherwise. If the payment for a renewal fails, the Premium features are no longer available from the end of the paid term until the payment is received. We retry collecting the payment through Stripe several times within 14 days and inform the buyer by email to the address provided at purchase and by direct message on Discord. If the payment is not received within this period, the subscription ends. A subscription bought in the Discord store is not affected; Discord's rules apply there. We announce a price increase for an ongoing subscription at least 30 days before it takes effect, by email to the address on file from the purchase as well as additionally via our Discord support server. It only applies if you expressly agree to it, and no earlier than the next renewal; terms already paid for remain unchanged. You can agree or decline through the link in the email or at panel.alphacloud.bot/premium until three days before the renewal from which the new price is to apply, and you can change your decision until then. If you do not agree by then, the subscription does not renew but ends at the end of the current term. Silence does not count as consent. A price reduction applies from the next renewal without you having to do anything. There is no retroactive price change for a Lifetime licence already purchased. If the bot is removed from a server that has an active Premium subscription and stays removed for more than three days, we schedule the subscription to end at the end of the current term, so that nobody keeps paying for a bot they can no longer use. We inform the person who purchased the subscription. If the bot is invited back before the term ends, this scheduling is automatically undone and the subscription continues unchanged. This is not possible for a subscription bought in the Discord store. It keeps running and keeps being charged until the buyer cancels it in Discord. In that case we inform the buyer by direct message on Discord after three days. If a server or user is banned for violating these Terms (blacklist), access to the Premium features ends. We cancel a running subscription. If the ban is based on a breach for which you are responsible, we are entitled to damages in the amount of the fee for the remaining paid term (section 628(2) of the German Civil Code), which we set off against any claim to a refund; paid time is then not refunded. You may prove that we suffered no loss or a substantially lower one. If the ban is not based on a breach for which you are responsible, we refund paid time not yet used pro rata in full months. We cannot end a subscription bought in the Discord store in this case either. We inform the buyer by direct message on Discord so that they can cancel it there. If we discontinue the service entirely, we refund amounts already paid pro rata for the remaining term that can no longer be used. If we substantially restrict the Premium features during the term, you may terminate the subscription for cause and receive a pro rata refund for the remaining term. For the Lifetime licence the following applies: it is acquired with a single one-time payment and is not a subscription, so there is no cancellation and no automatic renewal. The Lifetime licence is valid for the entire operational lifetime of the service. If we permanently discontinue the service, the Lifetime licence ends as well, without the pro rata refund for a remaining term mentioned above applying. If a server or user is banned for violating these Terms (blacklist), access to the Premium features ends for a Lifetime licence as well. If the ban is based on a breach for which you are responsible, we are entitled to damages in the amount of the licence value not yet used (section 628(2) of the German Civil Code), which we set off against any claim to a refund; no refund is then given. You may prove that we suffered no loss or a substantially lower one. Otherwise we refund the purchase price minus the months used at the monthly price of the Premium subscription in force at the time, never less than 0 euros. For prepaid purchases the following applies: they are acquired with a single one-time payment for the term chosen when ordering or stated in the offer and are not a subscription, so there is no automatic renewal. Premium ends automatically once the paid term runs out. For a term of up to 24 months, ordinary termination before the end of the term is excluded. For a longer term you may terminate the contract with one month's notice, at the earliest with effect from the end of the 24th month after the purchase, through the same routes as a subscription; we refund the share of the purchase price attributable to the full months after the contract ends on a pro rata basis. The paid term is not shortened when Premium time that was granted free of charge is taken back. In all other respects the provisions of this section on bans (blacklist), on discontinuation of the service and on substantial restriction of the Premium features apply accordingly. Premium status is bound to the server selected at the time it was assigned, regardless of how it was obtained (purchase, giveaway, partnership, promotional code or otherwise), and cannot be transferred to another server, including if the original server is deleted, sold or abandoned.
9. Amendments to the TOS
We reserve the right to amend these Terms of Service, for example when new features are introduced or the legal situation changes. Amendments will be announced on our Discord support server and published here. For a material change, we also show logged-in users in the web panel (panel.alphacloud.bot) a one-time notice banner the next time they sign in; it disappears once acknowledged. When the Terms of Service or Privacy Policy change, we will additionally send an email to the address on file in the web panel. If you do not agree with an amendment, you can stop using the services at any time by removing the bot from your server and no longer using the platforms. For paid contracts already concluded (subscription, Lifetime licence, prepaid), amendments affecting the service, the price or the term only apply with your express consent; without consent, the previous version continues to apply to those contracts. Changes to the Premium features themselves are governed by section 2.
10. Right of Withdrawal for Consumers
Consumers within the European Union have a statutory right of withdrawal when entering into a paid Premium subscription, when purchasing a Lifetime licence, when making a prepaid purchase and when buying the Service module (section 16). Full details, including the withdrawal period, the consequences of withdrawal, the conditions for the early expiry of the right of withdrawal and the model withdrawal form, are set out in our separate withdrawal policy at alphacloud.bot/withdrawal. This withdrawal policy does not apply to a subscription bought in the Discord store. Discord is the seller there, and withdrawal and refunds are governed by Discord's terms and handled by Discord support (see section 11). You can declare the withdrawal informally, for example by email or letter to the address given in the withdrawal policy. No reason has to be given. In addition, for subscriptions and prepaid purchases we offer a self-service route at panel.alphacloud.bot/withdraw that lets you carry out the withdrawal yourself straight away. There you sign in with the Discord account used for the purchase. That sign-in serves only to identify you reliably, because money is refunded immediately, and it is not a condition for your withdrawal to be effective. The informal route remains open at all times. On withdrawal we refund the amount attributable to the time you have not yet used. For the period during which we already provided Premium we retain a proportionate amount under § 357a (2) of the German Civil Code. This is calculated in full calendar days, Central European time (Berlin): any day that has already started counts as one full day used and charged, set against the total term you selected. The refund is made to the same payment method you used. Premium for the server concerned ends immediately upon withdrawal. We inform you about the completed withdrawal and the amount refunded by email to the address on file from the purchase, and by direct message on Discord. In two cases we do not carry out the withdrawal automatically but review it individually and get back to you: for a Lifetime licence, because there is no billing period from which a proportionate amount could be calculated, and if you have already withdrawn automatically once within the last 90 days. After that 90-day period, the self-service route becomes available again as normal for a further withdrawal. In both cases the informal route by email or letter remains open at any time, and we then process the withdrawal manually. Your right of withdrawal itself is unaffected either way. This withdrawal policy forms part of these Terms.
11. Conclusion of Contract and Payment
Purchasing a Premium subscription works as follows: in the web panel at panel.alphacloud.bot/premium you select a server and a term. You then expressly confirm, using a checkbox, that we should begin providing Premium immediately and before the withdrawal period ends, and that you have taken note of the consequences for your right of withdrawal. This checkbox is not pre-ticked. Using the Subscribe with obligation to pay button you are then redirected to our payment provider Stripe. There you can review and correct your details at any time before completing the purchase. The contract is concluded once the payment process completes successfully. You can also buy Premium (subscription, Lifetime licence or prepaid) through the AlphaCloud bot on the official AlphaCloud Discord server. The process takes place in messages only you can see: using the Buy now button you first choose between a subscription (including the Lifetime licence) and prepaid, then the server and the term. You choose the server from the list of servers you are a member of and the AlphaCloud bot has been added to, or you enter its server ID; we verify your membership of the server. Directly before you order, the bot shows you a summary with all essential information: server, term, final price, automatic renewal or end, start of performance, and links to these Terms, the withdrawal policy, the privacy policy and cancellation. Below it is the same wording of the consent to immediate performance as in the web panel, together with a button you use to expressly consent. This consent is not preselected, and the order button can only be clicked afterwards. It is labelled Subscribe with obligation to pay for a subscription, Buy with obligation to pay for the Lifetime licence and Order with obligation to pay for a prepaid purchase. After clicking it you receive a link and a QR code that redirect you to our payment provider Stripe and are valid for 30 minutes. There you can review and correct your details at any time before completing the purchase. Here too, the contract is concluded once the payment process completes successfully. After the purchase we send you a confirmation of the contract by email. It contains the product, the price, the term, the cancellation options, and the wording and time of your consent to immediate performance. You also receive an invoice from Stripe and a confirmation as a direct message on Discord. We do not store the contract text separately; these Terms are available at any time at alphacloud.bot/tos and your order details are sent to you by email. The contract languages are German and English. Paid subscriptions may only be entered into by persons of full legal age, or by minors with the consent of their legal guardians. If a payment fails, for example on automatic renewal, Stripe retries the payment several times. In that case we additionally notify you by direct message on Discord so that you can update your payment method. If payment ultimately fails, Premium status for the affected server is deactivated. Purchasing the Lifetime licence works the same way, except that you are redirected using the Buy with obligation to pay button and the contract is concluded with a single, one-time payment. For a prepaid purchase you switch to prepaid at panel.alphacloud.bot/premium, choose the server and a term of 1 to 36 months, consent to immediate performance using the checkbox as for a subscription and are redirected to Stripe using the Order with obligation to pay button. A personal prepaid offer from our team is opened through the link in the direct message and ordered the same way. Here too the contract is concluded with a one time payment. Premium can also be bought in the Discord store as a monthly subscription for a server. In that case Discord is the seller, and Discord's terms apply to the purchase, payment, invoice, cancellation and refunds. You can only cancel such a subscription in Discord under User Settings, Subscriptions; refunds are handled by Discord support. We provide Premium status for the chosen server for as long as Discord reports the subscription as active. Time credits, for example from rewards, do not move the next charge of such a subscription but run separately next to it. A server with a subscription from the Discord store cannot take out an additional subscription through our web panel or our bot.
12. Login Coins and Leaderboard
In the web panel, registered users can collect Login Coins once per calendar day (UTC) and trade them for time-limited Premium on a server where they hold the Manage Server permission and where the bot is present. Login Coins are purely a loyalty balance with no monetary value. They are not a means of payment, not an e-money claim and not a voucher within the meaning of section 3 (14) of the German VAT Act. They cannot be paid out, exchanged for money, transferred to other accounts, sold or traded. There is no entitlement to acquire, receive or retain Login Coins. We may adjust the size of the daily reward, the prices in the coin shop, the durations offered and the other rules of the feature at any time with effect for the future, or discontinue the feature entirely. Premium time that has already been redeemed and activated is unaffected and runs its normal course. A balance that has not yet been redeemed lapses without compensation if the feature is discontinued; because the balance has no monetary value, there is no claim to a payout. Abuse is prohibited. This includes in particular creating or using several accounts in order to collect more than once, as well as any automated or technical circumvention of the daily limit. In the event of a breach we may cancel the balance concerned without replacement, block the feature for the account and take the measures set out in section 3. Taking part in the leaderboard is voluntary, switched off by default and revocable at any time. It is not a prerequisite for collecting or redeeming Login Coins. Which data becomes visible to other signed-in users is set out in section 13 of our privacy policy. We may remove entries that breach section 3 or section 4, in particular where display names are unlawful or abusive.
13. Promotion and partnership
Server operators can apply for a promotion with AlphaCloud through our promotion form. There is no entitlement to a promotion. We may decline an application without having to give reasons. Anyone submitting an application confirms that they are authorised for the server they name and may permit the one time review of that server. Without the confirmations requested in the form, no review takes place. Which data is processed in the review is set out in section 9 of our privacy policy. The review is supported by an AI system. Acceptance or rejection is always decided by a human on our team, never by the AI system alone. How we use AI is set out at alphacloud.bot/ai-transparency. An existing promotion can be ended by either side at any time and without notice. If a partner removes the agreed promotion or the channel intended for it, or the bot is no longer present there, we may end the promotion and the benefits attached to it. Premium time granted in return remains in place until it expires. The operator of the promoted server remains responsible for its content. A promotion is not a review or approval of that content by us.
14. Prizes from our partners' Christmas giveaways
Some partner communities give away AlphaCloud prizes in their own Christmas giveaways. The organiser of each giveaway is the partner: the partner decides who can take part, how it works and who wins, and is responsible for it. AlphaCloud only provides the prizes and is not the organiser. Discord Inc. is neither organiser nor sponsor and is not connected to these giveaways in any way. Prizes: The partner sends us the Discord ID of a winner. We draw an AlphaCloud prize at random or, where we have agreed this with the partner, hand out the prize the partner chooses for that winner, for example Premium time for a server or a discount code. There is no claim to a particular prize. Each Discord account can receive at most one prize per day and partner, and the Discord account must be at least 30 days old. Period: Prizes are given out from 1 December 2026, 00:00, until 31 January 2027 (German time). Redemption: Premium codes are bound to the winner's Discord account and can be redeemed in the web panel for a server of their choice until 28 February 2027. Discount codes apply once, to the first payment of a new Premium subscription, also until 28 February 2027. Prizes are not paid out in money and cannot be transferred or sold. Exclusion: We may block codes and withdraw prizes already granted if they were obtained through abuse, for example through several accounts, technical manipulation or a breach of section 3 or 4 of these terms. How we process the Discord ID for this is described in section 16 of our privacy policy.
15. Reports, moderation and measures
This section applies to all AlphaCloud services, in particular to content we store on behalf of our users: messages a server sets up with us and has the bot send (for example embeds, welcome messages, automatic messages and custom commands), shops and shop websites in the Service module (section 16), ticket transcripts on transcript.alphacloud.bot, designs in the embed marketplace, published custom commands, server backups and AI Server Builder templates in our marketplaces, and ideas, bug reports and comments on ideas.alphacloud.bot and bugs.alphacloud.bot. What a server team moderates on its own server with our tools (for example with AutoMod, Anti Nuke, warnings or tickets) is decided by and the responsibility of that server team, not us. Content that violates applicable law is not allowed, nor is content or use that violates these Terms, in particular section 3 (for example fraud, spam, raids, harassment, doxxing, threats and hate speech), section 4 and the list of prohibited offers in section 16. We do not generally monitor content. We follow up information we receive in other ways or notice ourselves under the same rules. Automated pre-check: before new ideas, bug reports, designs for the embed marketplace and discount codes that partners create for their promotion are published, an AI model (DeepSeek) checks them automatically for breaches of these Terms. If the check is negative, the content is not published. You can change it and submit it again, or write to hello@alphacloud.bot, and a person will then review the rejection. We do not take other decisions about content by automated means. Reports: anyone can report content and servers that they consider illegal or in breach of these Terms electronically via alphacloud.bot/report-content or by email to hello@alphacloud.bot. For a server this only covers misuse that runs through AlphaCloud, that is messages our bot posts or AlphaCloud features; report what members post on a server themselves to Discord. The report should explain why the content is illegal or breaches these Terms, identify its location as precisely as possible and state that the information is accurate and complete to the best of the reporter's knowledge. Your name and email address are optional. Without an email address we cannot confirm receipt, ask you questions or tell you our decision. We send the confirmation of receipt, the decision and the statement of reasons in English. Review and decision: a person from our team reviews every report, promptly, diligently, in a non-arbitrary and objective manner. We do not use automated means for decisions on reports. We give priority to urgent cases, for example where life or safety is at risk. Where there is a suspicion of a criminal offence that threatens the life or safety of persons, we inform the competent authorities (Art. 18 of Regulation (EU) 2022/2065, Digital Services Act, hereinafter DSA). We tell the reporting person our decision by email if they gave an address, together with the means of redress. We only pass the reporting person's name and email address to those concerned with their express consent. Possible measures: if we find a breach, depending on its nature, severity and repetition we may remove individual content or disable access to it (for example a product, an image or a review in a shop, a shop website, a transcript, a design in the embed marketplace, an idea, a bug report, a comment or a message the bot sent on behalf of a server), block the Service module for a server (section 16), put a server on our blacklist or put a Discord account on our blacklist. We choose the mildest measure that effectively ends the breach and take into account the rights and legitimate interests of everyone involved, including the fundamental rights of our users such as freedom of expression. Blacklist: only a person from our team puts a server or an account on the blacklist, never an automated system, and only for misuse that runs through AlphaCloud. While a server is on the blacklist, the bot no longer responds to commands, buttons and forms there; while an account is on the blacklist, the bot no longer responds to that account or on any server owned by it. We cancel running Premium subscriptions for a blacklisted server; section 8 sets out what applies to time already paid for, and section 16 applies to the Service module. We cannot end a subscription bought in the Discord store; only the buyer can do that in Discord, and we let them know. The block applies without territorial limitation and until we lift it. If a server only breaches these Terms and the matter is not urgent, we announce the block to the server owner in advance with reasons. It then takes effect no earlier than 7 days after the announcement, for a server with a running Service module no earlier than 30 days after it. Until then the owner can reply at hello@alphacloud.bot, and we review the matter again before the date. The block takes effect at once if illegal content is spread through the server, the bot is used for ongoing fraud, spam, raids or other attacks, people are at risk, these Terms were breached repeatedly, or a law or an authority requires it. Statement of reasons: we give the affected user clear and specific reasons for every measure if we know an electronic way to contact them, including where we act on our own initiative without a report. The statement names the measure with its scope and duration, the facts and circumstances, whether a report led to it, whether automated means were used, the legal provision or the provision of these Terms that was breached, and the means of redress. When a server is blacklisted, it goes to the server owner by direct message on Discord and also by email if we know an address. The statement is in English. Appeal: the affected user and the reporting person can appeal a decision free of charge within six months: against a blacklist via appeals.alphacloud.bot, against any other decision by email to hello@alphacloud.bot, stating the reference from the statement of reasons or the confirmation of receipt. A person reviews the appeal and tells you the result. If the review shows that the measure was not justified, we lift it without undue delay. Courts and supervision: independently of an appeal, you can have any decision reviewed by the competent courts. If you believe that we breach the DSA, you can also lodge a complaint with the Digital Services Coordinator, in Germany the Bundesnetzagentur (Art. 53 DSA).
16. Service module
The Service module is currently only available in the beta version of AlphaCloud (beta.alphacloud.bot); this section applies as soon as you use it. What the Service module is: The Service module is a paid AlphaCloud feature for a specific Discord server. It lets the server's operator run their own shop in Discord, in particular with products and a price list, an order panel, one ticket per order, delivery lanes, discounts, coupons and reviews, automatic delivery of roles, access data, download links and licence keys, restock notifications, product updates to buyers, webhooks, a connection to their own Tebex store, their own shop website and a generator for the shop's legal texts. The shop is managed in the web panel. The current scope of features is described in the web panel and in our documentation at alphacloud.bot/docs. In this section, the shop operator is the person or business selling through the shop. Whoever tries or buys the Service module for a server confirms that they are the shop operator or act on the shop operator's behalf. The Service module is separate from Premium. Premium unlocks nothing in the Service module, and the Service module does not unlock Premium. Discount codes, Login Coins, rewards and promotions for Premium do not apply to the Service module unless we expressly say otherwise. Software for your own shop: With the Service module, the shop operator runs their own shop on their own Discord server. AlphaCloud keeps no directory of shops, does not search, rank or recommend shops across servers and does not refer buyers. AlphaCloud does not accept payments from a shop's customers, does not forward money, keeps no balance and charges no commission or fee per sale; the price of the Service module depends only on the size of the server. Customers pay the shop operator directly, using only the payment methods the shop operator sets up in the shop (for example PayPal or bank transfer), and for packages from a connected Tebex store they pay Tebex under its terms. Only the shop operator checks and confirms whether a payment has arrived. We take amounts and the status "paid" from the shop operator's entries without checking them. Who the contracting parties are: Contracts for a shop's products are concluded exclusively between the shop operator and their customer, and for packages from a connected Tebex store under Tebex's terms. AlphaCloud is neither seller nor intermediary nor agent of either side and never becomes a party to these contracts. The shop operator alone is responsible for delivery, quality, defects, withdrawal, refunds and disputes arising from them. The price list, product cards and order panel show customers who the seller is and that AlphaCloud is not a party to the contract. Our contract for the Service module exists only with the person who tries or buys it. Duties of the shop operator: The shop operator is responsible for their shop, in particular for: 1. the lawfulness of their products, texts, images, prices, discounts, coupons and shop website and of the content they have delivered (for example access data, download links and licence keys), including the rights of third parties (for example copyright and trademarks); 2. a seller's duties towards their customers, such as a legal notice (Impressum), their own terms, the statutory information duties, a withdrawal policy and the right of withdrawal of consumers, stating total prices, a contract confirmation, invoices and warranty. The Service module offers tools for this, such as a field for the shop's own terms, which customers confirm before ordering, the order button "Order with obligation to pay", a summary before ordering, consent boxes for performance starting early, an order confirmation and a function to withdraw from orders. Whether these tools are sufficient for their shop and set up correctly is for the shop operator to decide. We do not review their terms or details; 3. the details in the legal profile. The legal text generator puts together standardised templates for a legal notice, terms, withdrawal policy and privacy policy from these details and the shop's settings. It does not review the individual case and is no substitute for legal advice; the shop operator remains responsible for the content, accuracy and use of the texts; 4. taxes and charges on their sales and any required business registration; 5. data protection towards their customers and the visitors of their shop website, in particular informing them under Art. 13 GDPR. The shop operator is the controller for this data, and we process it on their behalf (see "Processing on behalf" below). The shop operator alone is responsible for Google Analytics on their shop website and for their own systems that receive webhooks or check licence keys; 6. compliance with the rules of Discord, of Tebex and of the games and platforms their products relate to; 7. using the messaging features only for their purpose: product updates only to buyers and only about the product bought, no advertising by direct message; 8. keeping their own records. Order data in the Service module does not replace bookkeeping. Prohibited offers: Nothing may be offered, advertised or sold through the Service module, including through a shop website or displayed Tebex packages, that violates applicable law, these Terms or Discord's guidelines. In particular, the following are prohibited: 1. goods and services whose sale, possession or advertising is prohibited or requires a licence, such as drugs, medicines, weapons, forged documents or IDs; 2. Discord accounts, servers, server permissions, usernames, Nitro, server boosts, and artificial members, reactions or engagement; 3. cheats, hacks, exploits, ways around bans or anti cheat systems, and tools for attacks (for example DDoS, raids, spam); 4. accounts, credentials, licence keys or subscriptions of other services that may not be resold, and leaked, cracked or otherwise unlawfully obtained content; 5. in game items, in game currency, ranks or advantages where the rules of the game or server prohibit selling them. FiveM and RedM servers may sell in game advantages only through Tebex, not through the order panel, and not even through Tebex anything that the FiveM and RedM licence terms (Creator Platform License Agreement) prohibit, in particular real money cash outs and real money gambling, loot boxes, gacha elements and other chance based mechanics for real money or in game currency, in game currency for real money, items created by Rockstar, official servers of a brand, cryptocurrencies and NFTs, and marketplaces that sell aggregated server content created by others to server admins; 6. gambling and prize games with a stake without the required licence, financial and investment products, and payment, exchange or payout services; 7. sexual content or services and anything that endangers minors; 8. personal data of third parties and services aimed at doxxing, harassment, fraud or other deception, including bought or fake reviews. Reports, blocks and blacklist: Anyone can report content in shops and on shop websites under section 15. Review, decision, statement of reasons, appeal and recourse to the courts are governed by section 15. In the Service module, if there is a violation, we may also: 1. block a product: it can then no longer be ordered, its images are no longer delivered, published reviews of it are hidden, and the shop operator can only switch it on again once we lift the block; 2. block the Service module for the server: the shop then no longer accepts orders, the price list and status message are removed, the shop website can no longer be reached, and in the web panel orders can only be exported, anonymised and deleted. The block applies until we lift it, even if the module is reset. A block of the Service module for a breach of these Terms alone takes effect 30 days after it is announced. It takes effect immediately for illegal content, for demonstrably repeated violations, for another imperative reason, or where a law or an authority requires it. Until it takes effect, the shop runs unchanged; the web panel shows the announced block with its statement of reasons. If we put the server on the blacklist under section 15, the shop no longer accepts orders either. For a server with a running Service module, a blacklist for a breach of these Terms alone takes effect no earlier than 30 days after it is announced. When a block of the Service module or a blacklist takes effect, we terminate the contract for the Service module for good cause. Termination for good cause: If we terminate the contract for the Service module for good cause, for example because of a block under the previous paragraph or a serious or repeated violation, it ends when the notice of termination is received or at the later time stated in it. If the termination is based on a violation for which you are responsible, we are entitled to damages equal to the fee that would have accrued up to the earliest date on which you could have ended the contract yourself by ordinary notice, at most for the time already paid. We set this claim off against your claim to a refund. You may prove that we suffered no damage or significantly less damage. In all other cases we refund the share of the price paid that falls on the full months after the end of the contract. Further claims for damages remain unaffected. Prices and tier: The price depends on the size of the server. There are four tiers, each with the full feature set. The final prices are: Tier S (up to 250 members): 1 month €1.99, 3 months €4.49, 6 months €8.49, 12 months €15.99 Tier M (251 to 1,000 members): 1 month €3.49, 3 months €7.99, 6 months €14.99, 12 months €27.99 Tier L (1,001 to 5,000 members): 1 month €5.99, 3 months €13.49, 6 months €25.49, 12 months €47.99 Tier XL (over 5,000 members): 1 month €9.99, 3 months €22.49, 6 months €42.99, 12 months €79.99 The price for 1 month applies to the subscription and to prepaid, the prices for 3, 6 and 12 months only to prepaid. The basis is the median of the server's daily member count over the last 30 days, which we take from our daily server statistics. If we have fewer than 7 days of data for the server, the most recently recorded member count applies. Before you buy, the web panel shows the member count, the tier and the final price. That displayed price applies to the purchase; if it has changed by the time you submit, no purchase is made and the web panel shows you the new price. The tier is recorded at purchase. The subscription costs the monthly price of the recorded tier. This price applies until you consent to a tier change or it falls under the rules below. Prepaid for 3, 6 or 12 months costs the amount in the list. For any other number of months from 1 to 36, the price is the monthly rate of the longest term in the list that the chosen number reaches, multiplied by the number of months and rounded to the full cent. With prepaid, the price paid applies for the whole paid time, even if the server grows. As a small business under section 19 of the German VAT Act (UStG), we do not charge VAT, and all prices are final prices. Trial: Each server can try the Service module once, free of charge, for 7 days with the full feature set. No payment details are needed. Only the owner of the server and people with the Discord permission Administrator or Manage Server can start the trial. Before starting it, you accept these Terms including this section and the data processing agreement via a checkbox that is not pre-ticked; we store which version you accepted and when. Two days before the end, we remind the person who started the trial by direct message on Discord. The trial ends automatically and never turns into a paid subscription. A second trial for the same server is not possible, even if the bot is removed and added again or the server changes owner. If you buy during the trial, the paid time starts with the purchase; the remaining trial days are not added on. Purchase and conclusion of contract: The Service module can only be bought in the web panel, and only by the owner of the server and people with the Discord permission Administrator or Manage Server. It cannot be bought through the bot or in the Discord store. You can choose a monthly subscription or prepaid for a number of months of your choice from 1 to 36 for a one-time payment. Before you order, the web panel shows the tier, member count and final price, for the subscription the price per month, that it runs until cancelled and that it can be cancelled at any time to the end of the current billing month, and for prepaid the number of months and the end of the paid time. You then confirm, via a checkbox that is not pre-ticked, that we should start performing immediately and before the withdrawal period ends, and that you know the consequences for your right of withdrawal. The button "Subscribe with obligation to pay" (subscription) or "Order with obligation to pay" (prepaid) takes you to our payment provider Stripe, where you can review and correct your details before completing the purchase. The contract is concluded when the payment process is completed successfully. Afterwards you receive a contract confirmation by email with the service, tier, price, term, the price list, the rules on tier changes, links for withdrawal and cancellation, and the wording and time of your consent to immediate performance, plus an invoice from Stripe. Otherwise section 11 applies accordingly. Only one subscription can run per server. While a subscription is running, no prepaid can be bought for the server, and while paid prepaid time is running, no subscription. Further prepaid time is added to the end of the prepaid time already paid. No purchase is possible for a server for which the Service module is blocked or which is on our blacklist, by an account on our blacklist, or after a chargeback of an earlier payment for that server or by that person. Only the person who bought a subscription can manage and cancel it in the web panel. Cancellation via alphacloud.bot/cancel-contract and in text form is always possible regardless. Term and cancellation of the subscription: The subscription is concluded for an indefinite period and billed monthly in advance. The first billing month starts with the purchase, each further one on the corresponding day of the following month. There is no minimum term. You can cancel the subscription at any time to the end of the current billing month, without any further notice period. Until then the Service module remains usable; we do not refund the month already started unless you withdraw under section 10. You can cancel in particular at alphacloud.bot/cancel-contract without logging in, at panel.alphacloud.bot/billing or in text form (for example by email). Section 8 applies accordingly to the procedure and confirmation of a cancellation via alphacloud.bot/cancel-contract. Section 8 applies accordingly to failed payments; from the end of the paid time the shop accepts no new orders until the payment arrives. The paragraph on price increases in section 8 does not apply to the Service module; the rules on tier changes below apply instead. We may cancel the subscription in text form with 30 days' notice to the end of a billing month. Both sides' right to terminate for good cause remains unaffected. If the bot is removed from the server and stays removed for more than three days, we mark the subscription for cancellation at the end of the current billing month, so that nobody keeps paying for a module that can no longer be used. We inform the person who bought the subscription by direct message on Discord. If the bot is invited again before that end, we lift the mark automatically and the subscription continues unchanged. An end after your own cancellation or after a declined tier change is not affected. Prepaid: Prepaid is not a subscription. It runs for the number of months paid for, never renews and ends automatically; no cancellation is needed. If a prepaid purchase ends more than 24 months after the purchase, you can cancel it by ordinary notice of one month, at the earliest to the end of 24 months after the purchase; if you name a later day, that day applies. We review such a cancellation individually, confirm the end of the contract to you and refund the share of the price paid that falls on the full months after the end of the contract. Both sides' right to terminate for good cause remains unaffected. Tier changes in a running subscription: We check the member count daily. We always need your express consent for a higher price. Silence, a further payment or continued use never count as consent. Your statutory rights remain unaffected. 1. If your server's median, calculated from at least 7 days of data, is more than 10% above the upper limit of your tier, we tell you: by email to the address on file with Stripe for your subscription, or failing that to the address of your web panel account, and also by direct message on Discord and in the web panel. The notice states the member count, the new tier, the new price per month, the date from which it would apply (effective date), the deadline for your decision and what happens without consent. If the server is several tiers higher, that is a single change. 2. The effective date is the start of the first billing month that begins at least 30 days after the notice. You can consent or decline until 5 days before the effective date, in the web panel or via the link in the email or the direct message; until then you can also change your decision. Only the person who bought the subscription can decide. We remind you 7 days before the deadline. 3. If you consent, the new price applies from the effective date. If you do not consent by the deadline, you pay the previous price until the effective date, and the subscription ends at the end of the day before the effective date. There is no continuation at the previous price. To that extent the notice is our cancellation for that date; it only takes effect if you do not consent in time. Your right to cancel the subscription earlier at any time under the rules above remains. You can book the Service module again at any time afterwards in the tier that then applies, including as prepaid. 4. If the median falls back to or below the upper limit of your previous tier before the effective date, we withdraw the change and let you know. The subscription then continues at the previous price, and any consent already given lapses. If it only falls into a tier lower than the one announced but higher than your previous one, the price of that lower tier applies with your consent. 5. If the median is in a cheaper tier, the cheaper price applies automatically from the next billing month. We inform you; no consent is needed. 6. If we change the tier prices in general, the new prices apply only to new purchases and to a tier change under points 1 to 4. We never raise the price of your running subscription without your express consent. 7. With prepaid nothing changes during the paid time, not even the tier. Your next purchase uses the tier that applies then. After the trial or the paid time ends: The shop no longer accepts new orders. The shop operator can still handle and complete orders already accepted, so their customers are not left hanging, and export orders in the web panel. Licence keys that were bought can still be checked through the check interface until the data is deleted. A shop website shows a notice for another 7 days that the shop is closed and can no longer be reached after that. Products, settings, orders and reviews stay stored until the deletion periods in section 18 of our privacy policy apply. After a new purchase, the shop is available again as before. Changes to the Service module: We keep developing the Service module. New features cost nothing extra during paid time; there is no entitlement to specific future features. Beyond what is necessary to keep the module in conformity with the contract, we change it only for a valid reason, namely changes to Discord, Tebex or their interfaces, a change in the law or an official requirement, security, or the technical development of features. You incur no additional costs, and we inform you clearly and comprehensibly about the change. If a change impairs your access to the Service module or its usability more than insignificantly, we also inform you within a reasonable period in advance on a durable medium (for example by email) about the features and timing of the change and about your right to end the contract. You may then end the contract free of charge within 30 days of receiving this information or, if the change happens later, within 30 days of the change. We refund the proportionate amount for the remaining paid term. There is no right to end the contract if you keep the unchanged Service module at no additional cost. We notify you of changes to this section at least 15 days before they take effect by email, or by direct message on Discord if we do not know an address; otherwise section 9 applies. Availability: Section 5 applies accordingly, with one difference: instead of extending the paid time, after a continuous outage of the Service module of more than 24 hours for which we are responsible we refund, on request, the share of the price that falls on the duration of the outage. The shop runs inside Discord. If Discord is down or changes its interfaces, orders may temporarily not be possible; the same applies to features that depend on Tebex or other services you connect. Warranty: The statutory rights apply to defects in the Service module; for consumers, in particular the rules on digital products (sections 327 et seq. of the German Civil Code, BGB). Liability and indemnity: Section 6 applies. We owe the provision of the software, not the commercial success of the shop. We are not liable for contracts between shop operators and customers, payments between them or through Tebex, the conduct of shop operators, customers and teams, or the content of shops, except where we are liable under section 6. The shop operator indemnifies us against third party claims raised against us because of their shop (for example by customers, rights holders or authorities), including reasonable legal defence costs, insofar as the shop operator is responsible for the underlying infringement. Processing on behalf and access to data: We process the data of a shop's customers and of the visitors of a shop website as a processor on behalf of the shop operator under Art. 28 GDPR. The data processing agreement at alphacloud.bot/dpa forms part of these Terms and applies from the start of the trial or from the purchase. Details are in section 18 of our privacy policy. The shop operator has access to their shop's data (products, orders, reviews, licences and statistics) in the web panel; they can export orders as CSV or JSON, also after the trial or the paid time has ended, until the orders are deleted. We use this data only for the shop and for the own purposes listed in section 18 of our privacy policy, and we do not pass it to other shops. The legal text generator creates a template for informing the shop's customers under Art. 13 GDPR. Withdrawal: For consumers, section 10 and our withdrawal policy apply accordingly; on withdrawal, access to the Service module for the server ends immediately. A withdrawal via panel.alphacloud.bot/withdraw is not carried out automatically if you have already withdrawn automatically once in the last 90 days (Premium or Service module) or if further prepaid time was bought for the server after the prepaid you are withdrawing from; we then review it individually, and your right of withdrawal remains unaffected. The trial is free of charge, so no withdrawal is needed for it.
17. Final Provisions
The law of the Federal Republic of Germany applies. If you are a consumer habitually resident in another country, mandatory consumer protection provisions of that country remain unaffected. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected. AlphaCloud is an independent project and is not affiliated with Discord Inc.